FREQUENTLY ASKED QUESTIONS
Questions We Frequently Hear
I can’t find my event tickets, or I typed in the incorrect email address to have my tickets sent. Where can I get this information?
Our ticketing partner has a solution for you. Click here for help finding your tickets
May I transfer or upgrade my ticket to another person?
The ticket agency has a strict No Refund policy (all sales are final). You can however sell/transfer tickets to someone else. If you would like to transfer your ticket(s) to someone else, or change the name on your ticket(s), please Click Here
Any Ticket upgrades will need to be handled at the event guest registration area (in the Honore Room) at the Palmer House starting at 2:30 pm on Dec 31 (any upgrades would be based upon availability at time of request).
I didn't receive a confirmation for my purchase what should I do?
Go to the Eventbrite web site and log into your account. You can access your tickets, edit and change your information there.
Do I have to be 21 to attend?
Yes. You Must Be 21 or over to attend. Do not purchase tickets if you are under 21 years of age as you will not be permitted entry and there are no refunds. Every attendee must have a valid photo ID & DOB.
What is the typical makeup of attendees?
The event typically attracts a mid-20's to early 40's crowd, but anyone over 21 years old is of course welcome. People travel in from around the country for the event, so the event has a nice diversity to it. There is typically a 50/50 split of singles and couples, as well as a pretty even split of women and men. There are multiple distinct party areas and types of entertainment so there is always something for everyone.
What is the dress code?
There is no formal dress code enforced, however, we want people looking their best. Creative, upscale attire is definitely encouraged! Gentlemen: range from club attire to black tie. Ladies: range from stylish cocktail attire to formal gowns.
The description says the event is all-inclusive. What does that mean?
The event includes all of your food, entertainment as well as drinks!
Do you offer a designated driver discount?
Currently, we do not offer a designated driver ticket option or a discounted ticket option for non-drinkers. We have many, many bars and hundreds of bartenders throughout the venue, and it's impossible for us to monitor who is drinking and who is not drinking. We do offer unlimited non-alcoholic beverages throughout the night as well.
What is the refund policy?
Answer: Tickets are non-refundable, but are transferable.
This event looks exciting! How do I receive more information and updates?
We agree. Join our email list and you will be the first to receive updates about ticket sales, and special announcements. Click here to join our list.
What is the layout of the event and seating arrangements and the difference between Main Event, VIP & Velvet Rope Tickets?
This is more of a reception-style event for the Main Event tickets - encompassing several of the Hilton's vast Ballroom Complex w/limited seating for the Main Event tickets to maximize event space and comfortable crowd flow. However, there are more open seating areas available in the VIP sections for the vast majority of the VIP's. If seating is of concern, VIP is the way to go. If you want to have reserved seating for your dinner, then Velvet Rope is the ticket you should purchase.
*Information subject to change without notice.